Shipping and return policies for Springtide

Shipping Info
- Most orders ship within 3 days.
- Domestic orders ship via Australia Post.
- We ship CD’s to other countries via Australia Post which may take 3 - 10 working days.
- Domestic CD and soft goods orders can be tracked by sending an email to Please put "Tracking Info Request" in the subject line of your email. Please also put your name and receipt number in the body of the email.
- Sorry, international orders cannot be tracked.
Return Policy
Our returns policy is in addition to your rights under the Australian Consumer Law. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Springtide will accept product returns within 28 days and provide you with an exchange or refund where:
The product is faulty or is not of acceptable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description